Cancellation policy -

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We value our clients’ time and our stylists’ schedules. To ensure we can accommodate everyone fairly, please review our cancellation policy below:

Salon Cancellation and No-Show Policy:

We value your time and our artists' schedules. This policy ensures we can provide the best possible service to all of our clients.

Notice Period:

• Please provide at least 48 hours' notice for any appointment cancellations or rescheduling requests.
• Notice must be given by contacting the salon directly via phone or email, or through our online booking system.

Late Cancellations and No-Shows:

• Cancellations made less than 48 hours before the scheduled appointment time will incur a charge equal to 100% of the full value of the booked services.
• Failing to arrive for your appointment without notice (a "no-show") will also result in a charge equal to 100% of the full value of the booked services.

Payment and Enforcement:

• By booking an appointment with us, you authorize us to charge the payment card on file for any applicable cancellation or no-show fees.
• If no card is on file, an invoice for the full service amount will be issued and must be paid before any future appointments can be booked.

Arrival and Lateness:

• Please arrive on time for your appointment.
• Arriving more than 15 minutes late may result in us needing to reschedule your appointment. This will be treated as a late cancellation, and the 100% service fee will apply.

Exceptions and Emergencies:

• We understand that emergencies happen. Exceptions to this policy may be made at management's discretion in the event of documented medical emergencies or severe, unavoidable circumstances.

Thank you for your understanding and for respecting our time and other clients who may be waiting for an appointment.